Terms of Service

Agreeing to these terms

These terms apply to the Rise High service app at app.risehighmobilemechanics.com and to services booked through it with Rise High Mobile Mechanics (“Rise High,” “we,” “us”). By requesting a quote, booking a service, or signing in, you agree to these terms and to our Privacy Policy. If you do not agree, do not use the app.

You must be at least 18 years old and authorized to approve work on the vehicle you book.

Quotes and estimates

Quotes are based on the vehicle and problem details you provide. Some estimates are prepared with help from AI tools and are reviewed by Rise High before work is done. If the technician finds the vehicle needs different or additional work, we will tell you the new price and get your approval before doing it.

Quote links expire and can only be used once. Prices may change after a quote expires.

Deposits and payment

Mobile diagnostics are $150. A $50 non-refundable booking deposit secures the appointment, and the remaining $100 is due when the diagnosis is complete. If you schedule the repair within 7 days after the diagnostic, $50 is credited toward that repair. This credit applies only to diagnostic visits.

Vehicle inspections are $150, paid in full to confirm the appointment.

Repairs require a $50 deposit after you agree to the day and time. Your card is saved securely with Stripe, and the remaining balance is charged when you confirm the work is complete.

You authorize Rise High to charge your saved payment method for approved work. If a payment fails, we may pause or cancel the appointment.

Scheduling and cancellations

After you book, an available technician takes the job and proposes a day and time. The appointment is set once you agree to that time and pay any required deposit.

If no technician takes your job, or you do not confirm a time, we will let you know and you can wait longer or cancel. Booking deposits are non-refundable unless Rise High cancels the appointment or decides a refund is appropriate.

Please make sure the vehicle is available, accessible, and parked somewhere safe and legal to work on at the appointment time. If the technician cannot reach or safely work on the vehicle, the visit may count as completed for deposit purposes.

When your technician arrives, we will text you. Technicians wait up to 15 minutes after arriving. If you are not available to meet them within 15 minutes, the appointment is cancelled, the deposit is kept, and a new deposit is required to reschedule.

Technicians and tow truck drivers

Work is performed by independent technicians and drivers who contract with Rise High. They are not Rise High employees. Rise High reviews their license and insurance before approving them.

Technicians and drivers who use the app also agree to Rise High’s onboarding requirements, including keeping their license and insurance current, sharing location only while on an active job, and receiving payouts through Stripe.

Parts and warranty

Parts supplied by Rise High carry the part manufacturer’s warranty. Any labor warranty is only what is stated in writing on your quote or invoice. We are not responsible for parts you supply, or for problems with the vehicle that were not part of the approved work.

Texts and emails

By giving us your phone number or email, you agree to receive messages about your service, such as sign-in links, quotes, appointment updates, and technician arrival alerts. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts or HELP for help.

Using the app

Keep your sign-in links private. Do not misuse the app, submit false information, interfere with its operation, or access accounts that are not yours. We may suspend access for misuse.

Limits of liability

Services are provided with reasonable care, but to the extent the law allows, Rise High is not liable for indirect or consequential losses (such as lost time, lost income, or rental costs), and our total liability for any job is limited to the amount you paid for that job. Nothing in these terms limits rights you have under Texas consumer protection law that cannot be waived.

Disputes

If something goes wrong, contact us first and we will try to make it right. These terms are governed by the laws of the State of Texas, and any dispute will be handled in the courts of Tarrant County or Dallas County, Texas, unless the law requires otherwise.

Changes to these terms

We may update these terms. The date at the top of this page shows the latest version. Changes apply to bookings made after they are posted.